Privacy & Data Governance
Policy.

Welcome to Maison Velasca (“Velasca”, “we”, “our”, or “us”), Goa’s premier curator of vintage classic automobiles and modern prestige luxury motorcars. We are dedicated to upholding the highest standards of integrity, transparency, and confidentiality.

This Privacy Policy outlines the principles governing how we collect, store, safeguard, process, and utilize your personal information when you access our digital portal (velascagoa.com), engage with our 24/7 Private Concierge via WhatsApp, telephone, or email, or experience our bespoke chauffeur and private rental services throughout the State of Goa, India.

To deliver seamless, white-glove automotive hospitality, we collect specific categories of information depending on the nature of your interaction with our concierge:

Every piece of information provided to Maison Velasca serves an exclusive operational purpose to ensure flawless luxury execution:

• Reservation Management: Scheduling, dispatching, and positioning your selected vintage or prestige motorcar with guaranteed 15-minute advance arrival.
• Concierge Communication: Transmitting real-time chauffeur contact details, live vehicle dispatch alerts, and customized itinerary confirmations via WhatsApp and SMS.
• Event & Wedding Coordination: Liaising with your appointed event planners, florists, and photographers for bespoke vehicle ribbon styling and arrival timing.
• Regulatory & Legal Compliance: Fulfilling mandatory reporting requirements mandated by the Goa Transport Department (RTO), Goa Tourism, and local law enforcement authorities.
• Safety & Fleet Integrity: Managing security deposit verifications, vehicle condition reports, and roadside assistance dispatch if necessary.

We acknowledge that our patrons include high-net-worth individuals, celebrities, diplomatic delegations, and families hosting private milestone celebrations. Maison Velasca adheres to an uncompromising code of discretion:

For passenger safety, insurance mandates, and seamless arrival choreography across Goa’s coastal terrain, all vehicles in our fleet are equipped with GPS tracking units and diagnostic telemetry.

• Operational Dispatch: Telemetry is accessed exclusively by our central logistics desk to verify on-time arrival, traffic routing, and vehicle mechanical health.
• Passenger Privacy: No passenger cabin audio recording is conducted. In-cabin dash cameras, if installed for road liability defense, record forward external traffic views only.
• Data Archiving: Route logs are encrypted and archived strictly for insurance verification and statutory compliance.

Maison Velasca upholds a strict zero-tolerance policy against selling, renting, or trading client data. We only share necessary data with trusted service partners under strict confidentiality agreements:

We employ robust technical, cryptographic, and administrative safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

Under applicable data protection laws, you retain the following rights regarding the personal information you entrust with Maison Velasca:

• Right to Access: Request a comprehensive summary of all personal information held in our client registry.
• Right to Rectification: Request correction of inaccurate, outdated, or incomplete personal or corporate billing details.
• Right to Erasure: Request the deletion of your personal records, subject to statutory tax and commercial audit retention laws.
• Right to Opt-Out: Withdraw consent for non-essential concierge seasonal notifications or promotional heritage fleet updates at any time.

To exercise any of these rights, please submit a formal request to our designated Privacy Desk at mrshaikhdanish45@gmail.com.

Our web portal utilizes first-party and performance cookies to optimize your browsing experience:

• Essential Cookies: Required for secure site navigation, booking modal state management, and SSL handshake authentication.
• Analytics & Performance: Anonymous traffic telemetry that helps us understand preferred vehicle models and optimize site load performance across high-resolution imagery.
• Preference Cookies: Retaining your preferred currency display (INR / USD / EUR) and fleet filter configurations.

You may modify your cookie preferences through your individual browser settings at any time. Disabling essential cookies may affect interactive concierge features.

In accordance with the Information Technology Act 2000 and the DPDP Act 2023, the details of our designated Grievance Officer and Compliance Desk are provided below: